Delivery & returns

Orders are packed in plain, double-sealed packaging with no mention of gold, shipped fully insured, and released only against the named recipient's signature. Within Malaysia allow 1–3 working days from dispatch; Singapore 3–5. Tracking appears on your order page.

Choose collection at checkout and we hold your order at the Kota Bharu shop for 7 days, free. Bring your MyKad or passport — the name must match the order. Someone collecting for you needs a signed note from you plus a copy of your ID.

The courier attempts delivery twice, then holds the parcel at its nearest branch for self-collection. Insured parcels are never left at the door, with a neighbour or in a mailbox — no exceptions; that is a condition of the insurance.

Gold is priced to a moving rate, so change-of-mind returns aren't offered on bars and bullion — standard across the trade. Unworn jewellery in original condition can be exchanged within 7 days at its current valuation. If we sent the wrong item or it arrived damaged, tell us within 48 hours and we put it right, courier both ways on us.

Every shipment is weighed, photographed and sealed on camera before it leaves. If a parcel arrives opened or lighter than its certificate says, refuse delivery if you can, photograph everything, and call the shop the same day. The insurance claim runs on our side, not yours.